FAQ's For Customers

General Information

PerfectStaycations.com is a booking platform for accommodations in the Philippines and worldwide. You can book properties from trusted hosts with no booking fees, enjoy VIP services, and view property videos before booking.

No booking fees for customers. Video previews of properties for a better booking experience. Flexible payment options, including pay-on-site and partial deposit options. Add-on VIP services like breakfast, grocery delivery, laundry, massage, and transfers. Marketplace for service appointments.

Booking & Payments

Services & Features

Search for a property using your desired location and dates. Watch the video preview of the property. Select add-on services (e.g., breakfast, transfers). Choose your preferred payment option: 50% deposit with balance on-site, pay-on-site, or full payment online. Proceed to secure payment and receive confirmation via email.

No, customers pay no booking fees when booking through PerfectStaycations.com.

We offer multiple payment options for your convenience: 50% deposit upon checkout, with the remaining balance payable on-site. Pay-on-site option (subject to property availability and approval). Online payments through credit/debit cards, PayPal, or online bank transfers. E-wallets like Maya, GCash, and QR Ph. Bank deposits for offline payments.

Yes, you can cancel or modify your booking based on the host’s cancellation policy. Review the cancellation terms before confirming a reservation.

Room service (breakfast, grocery delivery, errands, laundry). Massage and spa services. Room cleaning. Food delivery. Transfers and transportation arrangements.

You can add services during checkout or through the marketplace after completing your booking.

You can use the messaging option chat feature to communicate with your host or contact our 24/7 customer support team.

Yes, you can cancel or modify your booking based on the host’s cancellation policy. Review the cancellation terms before confirming a reservation.

Support & Security

Yes, PerfectStaycations.com uses advanced security protocols to protect your data.

Contact our support team through live chat or the hotline for immediate assistance.

Yes, we encourage customers to leave honest reviews and ratings after their stay.

If you still have questions you can contact our customer support team. Or click here